Terms And Conditions

Payment Terms & Methods

For all contracted services, an advance payment is required to confirm your booking. The remaining balance can be paid either before you depart from your country or upon arrival in India, but always before services begin. The management reserves the right to decide the advance payment amount based on the type of service and the time left before commencement.

10%

of the package amount must be paid in advance at the time of booking.

45%

of the total amount must be paid within

3

to

5

days of booking.

25%

of the total amount must be paid after hotel & cab confirmation.

The remaining

20%

must be paid on the first day of the trip.

Discounts and vouchers are available on every holiday package.

In some cases, such as special train journeys, buses, hotels, or resort bookings during peak season, full payment may be required in advance.

Package Cancellation

No cancellation fees if cancelled

25

to

30

days before departure.

10%

cancellation charge if cancelled

25

days prior to travel.

20%

cancellation charge if cancelled

20

days prior to travel.

50%

of fees will be refunded if cancelled within

4

days.

30%

of fees will be refunded if cancelled within

3

days.

No refund after

48

hours of booking.

If the departure date is within

10

days, full payment must be made at the time of booking.

Flight Reservation Policies

Your reservation is confirmed only after full payment.

Your seat may be given to someone else without notice if you book without making payment.

A non-reserved seat is always considered unreserved.

Please keep track of your tentative booking before making full payment.

Flight Cancellation

25%

cancellation fee if cancellation is requested

30-40

days before departure.

50%

cancellation fee if requested

15-30

days before departure.

No refund if cancellation is within

15

days of departure.

Amendments by Users

Namo Airways has full authority to recover cancellation fees as previously mentioned if a user cancels or amends their trip due to personal reasons, non-payment, accidents, injuries, or changes in plans. A written application is mandatory before amending or changing the original travel plans or booking. All cancellation fees apply to travel packages and bookings provided by Namo Airways and do not cover services provided by third-party vendors on our website.

 

Namo Airways

does not operate its own airlines; any changes made by airlines (such as flight timing or cancellations due to weather) are subject to the airline's terms and conditions.

If a user avails any third-party service via

Namo Airways

and cancels, then cancellation fees will be as per the third party's terms and conditions.

Travel Conditions

Travellers must follow the holiday package provided by

Namo Airways

throughout the journey.

Namo Airways

is not responsible for any unfortunate events resulting from changes made by the client during the journey.

No refund will be issued if the traveller does not avail or fails to avail the services included in the holiday package for any reason.

Namo Airways

is not responsible for lost luggage or documents during travel.

Namo Airways

may make changes to travel plans before or during the journey, and clients must comply.

Namo Airways

reserves the right to cancel the tour of any traveller whose behaviour affects others or our staff.

Legal action may be taken against such travellers.

Namo Airways

has the right to update or revise prices of travel packages and services at any time.

Any legal case against the company must be brought within

7

days from the last day of the tour; otherwise, the company is discharged from liability.

For any new service launched by

Namo Airways

, we may update or withdraw it at any time. If a user has availed such a service while the offer is valid, they will receive the benefit.

Deal Of the Day Terms and Conditions

GST is applicable over and above the package prices.

E-tickets for fixed departures will be sent

3

days before departure.

All rates are net and non-commissionable.

The package price does not include personal expenses such as laundry, telephone calls, room service, alcoholic beverages, mini bar charges, tips, portage, camera fees, etc.

Meal plans: EP - Accommodation only; CP - Accommodation with breakfast; MAP - Accommodation with breakfast and one meal; AP - Accommodation with all meals.

Airline seats and hotel rooms are subject to availability at the time of booking.

Namo Airways

is not responsible for any loss due to visa denial or delays. No refund will be applicable in such cases. Visa approval is at the discretion of the consulate/embassy.

If listed hotels are unavailable, alternate accommodation of similar standard will be provided.

Transportation will be provided as per the itinerary and not at disposal. (AC will not work in hilly areas.)

Package rates are subject to change without prior notice due to force majeure, strikes, festivals, weather, traffic, overbooking, cancellations, re-routing, closure, or entry restrictions at places of visit, etc. While we will try to make alternate arrangements, we are not liable for refunds or compensation claims arising from this.

All guests must carry valid photo ID (Passport, Driving License, Voter ID). PAN Card is not accepted as valid ID at many places.

Cancellation charges are calculated on the gross tour cost and depend on the date of departure and cancellation.

Cancellation charges for any transport ticket are as per the rules of the concerned authority.

Air tickets issued on special fares are

NON-REFUNDABLE

; guests shall bear cancellation charges.

Any refund (if applicable) will be processed after

Namo Airways

receives it from the respective authorities, minus processing charges.

From

1 June 2016

, for any invoice above

2 lakhs

paid in cash (either full or partial),

1% TCS

will be applicable and must be deposited extra on the total amount. PAN card copy must be provided.

Please read the booking procedure provided in every package detail.

Namo Airways

reserves the right to accept group and individual tour bookings, cancel bookings after payment without reason (with refund), dismiss guests for misbehaviour, withdraw discounts, change air travel routing, and alter hotels or tour programs due to unavoidable circumstances.

Website Usage Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST DISCONTINUE USING THIS WEBSITE.

 

Thank you for visiting

www.namoairways.com

. The website is owned and operated by

Namo Airways

, headquartered at

D-77, D-Block Sector-63, Noida Uttar Pradesh – 201301, India

.

Namo Airways

is committed to providing world-class air travel services.

By accessing and using this website, you unconditionally and irrevocably confirm, agree, and accept all the terms and conditions contained herein. These terms constitute a legally binding contract between

Namo Airways

and you as a customer.

Hotel and other activities may have their own policies and terms. Please refer to the information provided at the time of booking.

Customers must not use the website to make any speculative, false, or fraudulent booking.